When you come in you pay $40 for diagnosis, which gets applied to the $99 flat labor fee below to repair your computer. This diagnostic fee covers us taking apart your computer, running diagnostics, etc. to get to the root of the problem. If we find any faulty parts that need to be replaced, we will call to get your authorization first before proceeding with the repair. If you decide not to go through with the repair after diagnosis, we can transfer your data from your old drive for the remaining $59 flat labor fee.